| Services Included: |
Basic Package |
Personal Package |
| Security Services: |
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| Physical Security Services |
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| System Security Services |
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| Operational Security Services |
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| Optional Data Security Services |
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| Security/Vulnerability Assessment with Client Reporting |
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| McAfee Active VirusScan for all Windows servers |
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| Installed Upon Request¹ |
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| Rootkit Hunter Installation |
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| Catch PHPH Nobody Spammers |
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| BFD Installation (Brute Force Detection) |
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| PRM Installation (Process Resource Monitor); |
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| ModSecurity for Apache Installation |
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| Support Services: |
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| 24/7/365 Live Phone Support (toll-free in US & Can) & Live Chat |
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| 24/7/365 Remote Hands and Eyes with onsite staffing |
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| Support Request Ticket System |
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| Experienced Support Technicians, SysAdmins, Engineers |
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| System Monitoring Service with Client Notification and Problem Resolution |
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| Ports Monitoring Service with Client Notification and Problem Resolution |
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| Process Monitoring with Client Notification and Best-Effort Resolution¹ |
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| Client-Provided Application Monitoring Tools with Client Notification and Best-Effort Resolution |
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| Predictive Hardware Failure with Client Notification (as available by platform) |
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| Free Unlimited Server Reboots |
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| Free OS Re-image² |
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| Compromised Server Recovery² (best-effort) |
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| Full Server Admin Services Included² |
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| Software Installation & Configuration |
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| Apache, PHP, Perl, MySQL Installed Upon Request |
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| Patch Management Service |
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| Data Migration Services² |
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| Escalated Responsibility for Installed Applications |
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| Network Services: |
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| RTG Bandwidth Monitoring |
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| Free use of 1-800-HOSTING DNS Services |
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| 100% Network Uptime SLA Guarantee |
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| Multiple Tier 1 Internet Providers |
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| Enterprise-Class Routers and Switches |
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| Optimized Network Speed & Reliability |
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| 24/7 Network Monitoring Engineers |
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| Server Services: |
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| High Availability (HA) Solutions |
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| Full Root/Admin Access via SSH/RDP |
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| Advanced 1-Hour Hardware Resolution SLA Guarantee |
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| 2-Hour Hardware Resolution SLA Guarantee |
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| Up to 100% Credit of Monthly Fees Paid |
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| Multiple Hard Drives with RAID Redundancy |
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| cPanel or Parallels® Plesk Panel |
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| Disk-2-Disk Data Backup and FREE Data Restoration Service |
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